Resident Services & Scheduling Coordinator

FirstKey Homes, LLC; Marietta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

FirstKey Homes, LLC is seeking a Service Coordinator to act as the central administrative link between residents, service teams, and vendors. You will schedule, manage work orders, coordinate vendors, and communicate with residents to ensure timely service completion.

Under the Service Manager, you will triage work orders, provide timely resident updates, and keep vendors aligned with service deadlines. Strong organization, high energy, and ability to handle high-volume calls are essential.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of experience in an administrative, customer service, or operations support role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience managing work orders, scheduling, and coordinating service tasks.
• Exposure to data tracking and reporting tools (Power BI preferred).
• Strong verbal and written communication skills, with residents, service teams, and vendors.

Responsibilities

• Coordinate and manage service requests by entering, scheduling, updating, and closing work orders, assigning technicians and vendors.
• Serve as primary contact for residents, managing service requests and follow-ups via phone, email, and resident tickets.
• Respond to and manage resident service tickets, escalate urgent issues, and ensure timely follow-ups.
• Collaborate cross-functionally with service teams and property operations for seamless resident experience.
• Communicate with vendors and service teams, confirming assignments, verifying completion, and resolving scheduling conflicts.
• Monitor work order progress and follow up on outstanding requests, escalating as needed.
• Use Power BI and reporting tools to track service trends and inform operational needs.
• Identify scheduling gaps and inefficiencies, bringing them to Service Manager or Lead Technician.
• Maintain accurate records in work order systems, ensuring policy compliance.
• Support Service Manager and Lead Technicians with data entry, performance tracking, and admin tasks.

Skills

High-volume communication

Time management

Data analysis & reporting

Attention to detail

Problem solving

Vendor & technician coordination

Resident-focused service

Technical proficiency

Collaboration & teamwork

Education

High School Diploma or equivalent

Tools

Power BI

Yardi

Facilgo

Job description

FirstKey Homes, LLC is seeking a Service Coordinator to act as the central administrative link between residents, service teams, and vendors. You will schedule, manage work orders, coordinate vendors, and communicate with residents to ensure timely service completion.

Under the Service Manager, you will triage work orders, provide timely resident updates, and keep vendors aligned with service deadlines. Strong organization, high energy, and ability to handle high-volume calls are essential.