Property Administrator

FirstKey Homes LLC; Kansas City (MO); On-site; USD 38,000 - 58,000; Full time

Job summary

FirstKey Homes LLC is seeking a Property Administrator to enhance resident experience by delivering exceptional service, supporting the Property Managers, and ensuring daily tasks are completed promptly. The role handles resident communications, payments, move-in processes, renewals, HOA/compliance coordination, and outreach throughout the lease term.

Proficiency in Microsoft Office and experience with property management software are preferred.

Qualifications

• High School diploma or equivalent and at least 1 year in an administrative role.
• Proficiency with Microsoft Office applications.
• Experience with Yardi Voyager or similar property management software.
• Spanish language proficiency (written and spoken) is a plus.

Responsibilities

• Act as primary contact for FirstKey Residents, manage tickets and requests to provide exceptional service.
• Post rental payments on time and assist with collections and delinquencies.
• Support Property Manager and Renewals to hit resident retention targets.
• Conduct move-in/out touchpoints and oversee mid-lease renewals.
• Assist future residents with move-in processes and codes.
• Assist with HOA violations and city citations with Compliance teams.
• Schedule municipal inspections and handle rental licensing paperwork.
• Lead outreach campaigns to residents during Lease term.
• Performs additional duties as needed.

Skills

Active listening

Clear spoken communication

Time management

Problem-solving

Attention to detail

Dependability

Cooperation

Adaptability

Goal-setting

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi Voyager

Job description

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.

• Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits, and resident requests to resolve inquiries and escalations while delivering exceptional service.
• Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
• Assist the Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
• Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
• Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
• Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns to residents throughout their lease term.
• Other duties may be assigned as needed based on company requirements.

To perform this job successfully, an individual must be able to carry out all essential functions satisfactorily. Requirements listed represent the knowledge, skills, and abilities necessary. Reasonable accommodations may be made for individuals with disabilities.

Working Conditions

• Primarily indoor office work.
• May be seated for extended periods.
• Extended time spent using a computer.
• Regular use of hands for operating computers, printers, and copiers.

Required Education & Experience

• High School Diploma or equivalent.
• Minimum one year of experience in an administrative or similar role.
• Strong proficiency in Microsoft Office applications.

Preferred Education & Experience

• Experience with Yardi Voyager or similar property management software.
• Experience in property manager, real estate, or a related industry.
• Experience in a fast-paced, high-growth environment.
• Proficience in Spanish, written and spoken.

Required Knowledge

• Customer Service practive including needs assessment, service standars, and satisfaction evaluation.
• Clerical procedures and systems including word processing, filing, transcription, form design, and office terminology.

Required Skills

• Active listening and the ability to understand and respond appropriately.
• Critical thinking and problem-solving analysis.
• Effective time management for self and others.
• Performace monitoring and improvement.
• Clear spoken communication.
• Attention to detial and thorough task completion.
• Dependability and responsibility in fulfilling obligations.
• Cooperation and positive interaction with others.
• Goal-setting, effort, and achievement motivation.
• Adaptability and openness to change and varied work.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.