Property Administrator

FirstKey Homes, LLC; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

FirstKey Homes, LLC is seeking a Property Administrator to enhance resident experience by delivering exceptional service and supporting Property Managers in completing daily tasks. The role focuses on resident inquiries, payments, renewals, move-ins, and compliance documentation to maintain a thriving rental community.

The ideal candidate will manage Zendesk tickets, assist with collections, coordinate inspections, and engage residents through lease-term outreach.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of administrative or similar experience.
• Strong proficiency in Microsoft Office applications.
• Spanish language proficiency preferred (written and spoken).

Responsibilities

• Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits and resident requests to resolve inquiries and escalations while delivering exceptional service.
• Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
• Assist the Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
• Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
• Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
• Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns to residents throughout their lease term.
• Other duties may be assigned as needed based on company requirements.

Skills

Active listening

Time management

Written communication

Verbal communication

Problem solving

Critical thinking

Attention to detail

Cooperation

Goal setting

Spanish language

Education

High School Diploma or equivalent

Tools

Yardi Voyager

Microsoft Office

Job description

Summary Of Responsibilities

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.

• Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits, and resident requests to resolve inquiries and escalations while delivering exceptional service.
• Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
• Assist the Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
• Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
• Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
• Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns to residents throughout their lease term.
• Other duties may be assigned as needed based on company requirements.

Summary Of Responsibilities

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.

Essential Duties

• Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits, and resident requests to resolve inquiries and escalations while delivering exceptional service.
• Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
• Assist the Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
• Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
• Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
• Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns to residents throughout their lease term.
• Other duties may be assigned as needed based on company requirements.

To perform this job successfully, an individual must be able to carry out all essential functions satisfactorily. Requirements listed represent the knowledge, skills, and abilities necessary. Reasonable accommodations may be made for individuals with disabilities.

Working Conditions

• Primarily indoor office work.
• May be seated for extended periods.
• Extended time spent using a computer.
• Regular use of hands for operating computers, printers, and copiers.

Required Education & Experience

• High School Diploma or equivalent.
• Minimum one year of experience in an administrative or similar role.
• Strong proficiency in Microsoft Office applications.

Preferred Education & Experience

• Experience with Yardi Voyager or similar property management software.
• Experience in property manager, real estate, or a related industry.
• Experience in a fast-paced, high-growth environment.
• Proficience in Spanish, written and spoken.

Required Knowledge

• Customer Service practive including needs assessment, service standars, and satisfaction evaluation.
• Clerical procedures and systems including word processing, filing, transcription, form design, and office terminology.

Required Skills

• Active listening and the ability to understand and respond appropriately.
• Critical thinking and problem-solving analysis.
• Effective time management for self and others.
• Performace monitoring and improvement.
• Clear spoken communication.
• Effective written communication.

Work Styles & Behaviors

• Attention to detial and thorough task completion.
• Dependability and responsibility in fulfilling obligations.
• Cooperation and positive interaction with others.
• Goal-setting, effort, and achievement motivation.
• Adaptability and openness to change and varied work.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.