Property Admin & Resident Experience Specialist

FirstKey Homes LLC; Kansas City (MO); On-site; USD 38,000 - 58,000; Full time

Job summary

FirstKey Homes LLC is seeking a Property Administrator to enhance resident experience by delivering exceptional service, supporting the Property Managers, and ensuring daily tasks are completed promptly. The role handles resident communications, payments, move-in processes, renewals, HOA/compliance coordination, and outreach throughout the lease term.

Proficiency in Microsoft Office and experience with property management software are preferred.

Qualifications

• High School diploma or equivalent and at least 1 year in an administrative role.
• Proficiency with Microsoft Office applications.
• Experience with Yardi Voyager or similar property management software.
• Spanish language proficiency (written and spoken) is a plus.

Responsibilities

• Act as primary contact for FirstKey Residents, manage tickets and requests to provide exceptional service.
• Post rental payments on time and assist with collections and delinquencies.
• Support Property Manager and Renewals to hit resident retention targets.
• Conduct move-in/out touchpoints and oversee mid-lease renewals.
• Assist future residents with move-in processes and codes.
• Assist with HOA violations and city citations with Compliance teams.
• Schedule municipal inspections and handle rental licensing paperwork.
• Lead outreach campaigns to residents during Lease term.
• Performs additional duties as needed.

Skills

Active listening

Clear spoken communication

Time management

Problem-solving

Attention to detail

Dependability

Cooperation

Adaptability

Goal-setting

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi Voyager

Job description

FirstKey Homes LLC is seeking a Property Administrator to enhance resident experience by delivering exceptional service, supporting the Property Managers, and ensuring daily tasks are completed promptly. The role handles resident communications, payments, move-in processes, renewals, HOA/compliance coordination, and outreach throughout the lease term.

Proficiency in Microsoft Office and experience with property management software are preferred.