Resident Experience Coordinator

Prismhr Hire; Clearwater (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Prismhr Hire is seeking a Receptionist to welcome residents, visitors, and guests and to direct them to the appropriate locations within the facility. The role includes handling mail, phone calls, and clerical support while maintaining strict confidentiality and a professional demeanor.

The receptionist will also assist residents with activity logistics, document attendance, and support activity staff to promote residents' well-being and engagement within the facility.

Qualifications

• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
• Good oral and written communications skills.
• Good organizational skills.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Knowledge of all confidentiality requirements regarding medical clients and strict maintenance of proper confidentiality on all such information.
• Proficient in Microsoft Office; Ability to work independently. Must project a professional presence and appearance.

Responsibilities

• Greets residents, visitors, and guests; determines the purpose of each visit and directs or escorts to the appropriate location.
• Screens all individuals entering the facility and approves access.
• Interprets complaints and directs them to the appropriate departments or individuals.
• Receives mail, documents, and deliveries; routes items to the correct departments.
• Answers, screens, and directs phone calls; takes messages and schedules appointments.
• Performs basic clerical and record-keeping tasks.
• Maintains professional appearance and demeanor for the facility.
• Coordinates residents to activity locations and assists during activities.
• Documents attendance and progress notes for resident activities.

Skills

Professionalism

Communication

Organization

Clerical procedures

Confidentiality

Microsoft Office

Independent work

Education

High school diploma or GED

AS degree in office administration

Tools

Microsoft Office

Job description

Prismhr Hire is seeking a Receptionist to welcome residents, visitors, and guests and to direct them to the appropriate locations within the facility. The role includes handling mail, phone calls, and clerical support while maintaining strict confidentiality and a professional demeanor.

The receptionist will also assist residents with activity logistics, document attendance, and support activity staff to promote residents' well-being and engagement within the facility.