Front Desk Guest Experience Specialist

Prismhr Hire; Hyannis (MA); On-site; USD 19,000 - 28,000; Full time

Job summary

Prismhr Hire is seeking a Front Desk Agent to support guests at our property by greeting and registering guests, issuing keys, and handling payments and inquiries. You will maintain accurate records of occupancy and guest accounts, assist with reservations, and coordinate with housekeeping.

The role requires strong communication, professionalism, and customer service skills to ensure a smooth arrival and departure experience for all guests.

Qualifications

• High School Diploma and 2–4 years related experience or training.
• Ability to read, write, and communicate effectively.
• Ability to interact professionally with guests and colleagues.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify customers' credit and establish payment method for accommodation.
• Keep records of room availability and guest accounts, manually or by computer.
• Compute bills, collect payments, and make change for guests.
• Issue room keys and provide escort instructions to bellhops.
• Review accounts and charges with guests at checkout.

Skills

Communication skills

Professionalism

Customer service skills

Leadership skills

Education

High School Diploma

Tools

POS software

Job description

Prismhr Hire is seeking a Front Desk Agent to support guests at our property by greeting and registering guests, issuing keys, and handling payments and inquiries. You will maintain accurate records of occupancy and guest accounts, assist with reservations, and coordinate with housekeeping.

The role requires strong communication, professionalism, and customer service skills to ensure a smooth arrival and departure experience for all guests.