Behavioral Health Front Desk Specialist

Prismhr Hire; Hackensack (NJ); On-site; USD 35,000 - 52,000; Full time

Job summary

Prismhr Hire is seeking a Front Desk Receptionist to welcome clients, manage schedules, and support the practice’s daily administrative tasks. You will handle calls, intake, billing questions, insurance verification, and coordination with providers and pharmacies as part of a fast-paced team.

The role emphasizes patient empathy, organization, confidentiality under HIPAA, and reliability. Training on the practice management system and workflows will be provided, with opportunities for growth

Qualifications

• Front desk or reception experience in a medical or behavioral health setting.
• Experience with EHR/practice management systems (AdvancedMD preferred).
• Working knowledge of insurance verification and HIPAA requirements.
• Proficiency with Microsoft Teams and Outlook.

Responsibilities

• Answer incoming client calls and provide timely updates.
• Guide new clients through intake and scheduling.
• Schedule, reschedule, and cancel appointments in the EHR system.
• Collect and update patient demographic and insurance information.
• Verify insurance coverage and eligibility.
• Collect payments and handle front-desk billing questions.

Skills

Front desk

EHR Systems

Insurance verification

Microsoft Teams

Outlook

Tools

AdvancedMD

Job description

Prismhr Hire is seeking a Front Desk Receptionist to welcome clients, manage schedules, and support the practice’s daily administrative tasks. You will handle calls, intake, billing questions, insurance verification, and coordination with providers and pharmacies as part of a fast-paced team.

The role emphasizes patient empathy, organization, confidentiality under HIPAA, and reliability. Training on the practice management system and workflows will be provided, with opportunities for growth