Guest & Resident Experience Concierge

Elegance Living; Northern (KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Elegance Living is seeking a proactive front desk and resident engagement coordinator to greet residents, families, visitors, and team members, answer questions, and ensure a positive experience in a professional, respectful manner.

Responsibilities include monitoring the lobby, handling calls and messages, assisting with mail, packages, and resident documentation, promoting programming, and helping with sales inquiries, tours, and lead management to support the community's marketing standards.

Qualifications

• Excellent communication and customer service skills.
• Professional and respectful demeanor.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet residents, families, visitors, and staff in a friendly, professional manner.
• Answer and direct calls; manage lobby, packages, and mail for residents.
• Support sales inquiries, tours, and lead management; prepare marketing packets as needed.
• Assist with resident documentation, maintain confidentiality, and promote programming.

Skills

Customer service

Communication

Reception

Job description

Elegance Living is seeking a proactive front desk and resident engagement coordinator to greet residents, families, visitors, and team members, answer questions, and ensure a positive experience in a professional, respectful manner.

Responsibilities include monitoring the lobby, handling calls and messages, assisting with mail, packages, and resident documentation, promoting programming, and helping with sales inquiries, tours, and lead management to support the community's marketing standards.