Guest Experience Specialist - Front Desk

Prismhr Hire; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Career development

Job summary

Prismhr Hire in Philadelphia is seeking a courteous front desk/guest services associate to deliver an exceptional guest experience from arrival to departure. You will greet guests, manage check-ins/outs, provide local information, and coordinate with housekeeping and other teams to ensure smooth operations.

The role emphasizes strong communication, attention to detail, and the ability to handle multiple tasks calmly in a fast-paced environment. Competitive benefits offered.

Qualifications

• Customer service experience or strong guest-facing skills.
• Excellent communication and professional demeanor.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with hotel reservation systems or front desk software.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Respond to inquiries, requests, and concerns promptly.
• Process reservations, room assignments, payments, and front desk transactions.
• Provide information about amenities, attractions, dining, and transport.
• Coordinate with housekeeping, maintenance, and other departments.
• Handle calls, messages, and internal communications professionally.
• Maintain accurate records and follow hotel policies and standards.
• Support a safe, clean, and organized front desk area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Computer literacy

Reservation software

Tools

Reservation software

Office equipment

Job description

Prismhr Hire in Philadelphia is seeking a courteous front desk/guest services associate to deliver an exceptional guest experience from arrival to departure. You will greet guests, manage check-ins/outs, provide local information, and coordinate with housekeeping and other teams to ensure smooth operations.

The role emphasizes strong communication, attention to detail, and the ability to handle multiple tasks calmly in a fast-paced environment. Competitive benefits offered.