Guest Experience Host: Warm, Seamless Service

Prismhr Hire; Celina (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Team-oriented environment

Training and growth opportunities

Develop customer service skills

Impact on guest experience

Job summary

Prismhr Hire is seeking a welcoming and energetic front desk professional to create a positive guest experience from arrival. You thrive in a fast-paced setting, communicate clearly, and provide attentive service with a polished, friendly demeanor.

In this role, you will greet guests, manage check-ins, reservations, seating, and inquiries, while maintaining an organized front area and supporting smooth guest flow. You will collaborate with the team to uphold high service standards.

Qualifications

• Excellent interpersonal and communication skills.
• Strong customer service mindset with a friendly, professional approach.
• Ability to stay organized and manage multiple tasks in a busy environment.
• Comfort using scheduling, reservation, or POS systems as needed.
• Ability to remain calm and solution-oriented when handling guest requests.
• Flexibility to work evenings, weekends, holidays, or other scheduled shifts as required.

Responsibilities

• Greet guests promptly and professionally upon arrival.
• Manage check-ins, reservations, and guest inquiries with accuracy and efficiency.
• Coordinate seating or room assignments based on availability and service needs.
• Answer questions and provide helpful information about services, amenities, and policies.
• Maintain an organized front area and support smooth guest flow.
• Communicate effectively with team members to ensure a seamless experience.
• Assist with resolving basic guest concerns in a courteous and professional manner.
• Uphold service standards and contribute to a positive, professional atmosphere.

Skills

Interpersonal skills

Customer service

Multi-tasking

POS systems

Calm under pressure

Tools

Reservation systems

Scheduling software

POS systems

Job description

Prismhr Hire is seeking a welcoming and energetic front desk professional to create a positive guest experience from arrival. You thrive in a fast-paced setting, communicate clearly, and provide attentive service with a polished, friendly demeanor.

In this role, you will greet guests, manage check-ins, reservations, seating, and inquiries, while maintaining an organized front area and supporting smooth guest flow. You will collaborate with the team to uphold high service standards.