Resident Experience Concierge

greystar; Town of Texas (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Housing discount

Sabbatical after 10 years

401(k) with company match

Job summary

Greystar is seeking a Leasing/Customer Service professional to greet prospects and residents in the leasing office, route calls, and coordinate move-ins and move-outs. You will maintain schedules for guest suites, shipments, and clubhouse readiness to support a smooth resident experience.

The role involves handling packages, keeping local area information up-to-date, and coordinating with concierge vendors. Strong communication and organization are required.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information for residents and maintains relationships with concierge vendors.

Job description

Greystar is seeking a Leasing/Customer Service professional to greet prospects and residents in the leasing office, route calls, and coordinate move-ins and move-outs. You will maintain schedules for guest suites, shipments, and clubhouse readiness to support a smooth resident experience.

The role involves handling packages, keeping local area information up-to-date, and coordinating with concierge vendors. Strong communication and organization are required.