Resident Experience & Community Concierge Manager

Greystar Worldwide, LLC; San Jose (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Holidays & Vacation

Job summary

Greystar is seeking a resident services professional to manage customer support for residents, addressing service requests, accounting, and rental issues to drive retention. The role requires strong communication, organization, and a focus on timely resolutions.

Responsibilities include coordinating resident communications, newsletters, and lease-violation letters, while ensuring the leasing office and show spaces are ready for visits. 1-2 years of related experience is expected.

Qualifications

• 1-2 years of experience in property management or resident services.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and respond to inquiries promptly.

Responsibilities

• Handle resident inquiries and service requests to support retention goals.
• Backlog call-backs on service requests within 24 hours.
• Coordinate resident communications, newsletters, surveys, and lease-violation letters.

Skills

Customer service

Communication

Organization

Job description

Greystar is seeking a resident services professional to manage customer support for residents, addressing service requests, accounting, and rental issues to drive retention. The role requires strong communication, organization, and a focus on timely resolutions.

Responsibilities include coordinating resident communications, newsletters, and lease-violation letters, while ensuring the leasing office and show spaces are ready for visits. 1-2 years of related experience is expected.