Resident Concierge & Community Experience Lead

Greystar; Vienna (VA); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability & Life insurance

Paid time off

Birthday off after 1 year

401(k) with Company Match

Paid parental leave

Sabbatical after 10 years

Employee assistance program

Job summary

Greystar is seeking a friendly, organized office professional in Vienna, VA to greet prospects and residents, answer phones, and coordinate move-ins/move-outs. You will manage the guest suite, loading dock schedule, and package deliveries, while supporting events and resident programs.

Responsibilities include maintaining tour-ready amenities, documenting deliveries, and keeping local resource information up to date.

Qualifications

• Greet prospects and residents and provide information on local resources.
• Answer phone calls and route to appropriate team members.
• Maintain schedules for guest suites, loading dock, and move-ins/move-outs.
• Ensure clubhouse amenities are tour-ready each morning.
• Manage package deliveries and notify residents within 24 hours.
• Track equipment rentals and other services for the community.
• Assist with scheduling resident activities and programs.
• Maintain local area information and vendor contacts.

Responsibilities

• Greet prospects and residents as they enter the office/leasing area and ensure comfort while they wait.
• Answer calls, route to the right teammate, and assist with service request callbacks.
• Keep guest suite and loading dock/elevator schedules up to date for move-ins/move-outs.
• Make sure amenities are tour-ready prior to leasing office opening.
• Document arrival information for packages and notify residents within 24 hours.
• Maintain logs for rentals, dry cleaning, and other community services.
• Support the team with planning and organizing resident activities and programs.
• Curate local dining and service information and liaise with concierge vendors.

Skills

Guest services

Phone etiquette

Scheduling

Communication

Job description

Greystar is seeking a friendly, organized office professional in Vienna, VA to greet prospects and residents, answer phones, and coordinate move-ins/move-outs. You will manage the guest suite, loading dock schedule, and package deliveries, while supporting events and resident programs.

Responsibilities include maintaining tour-ready amenities, documenting deliveries, and keeping local resource information up to date.