Onsite Concierge & Resident Experience Specialist

greystar; Oregon; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability & Life Insurance

Paid Time Off

Onsite housing discount

6‑Week Sabbatical

401(k) match

Parental Leave

Employee Assistance Program

Legal Plans

Job summary

Greystar, a leading national real estate company, is hiring for a role focused on resident services, office support, and guest relations. The position involves greeting prospects, routing calls, coordinating move-ins and move-outs, and maintaining amenities in tour-ready condition.

The role also covers managing packages, tracking service logs, planning resident activities, and compiling local information for residents. Office‑hours with on‑site work expectations are included.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar, a leading national real estate company, is hiring for a role focused on resident services, office support, and guest relations. The position involves greeting prospects, routing calls, coordinating move-ins and move-outs, and maintaining amenities in tour-ready condition.

The role also covers managing packages, tracking service logs, planning resident activities, and compiling local information for residents. Office‑hours with on‑site work expectations are included.