Resident Experience Concierge

greystar; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid Time off

Housing discount at Greystar-manageds

401(k) with company match

Sabbatical after 10 years

Parental Leave

Employee Assistance Program

Life insurance

Job summary

Greystar is seeking a detail‑oriented leasing associate to welcome prospects and residents, coordinate schedules, and support daily operations at a Greystar community in New York. The role involves guest services, handling calls, coordinating move-ins/move-outs, and maintaining amenities and vendor relationships.

You will assist with events, manage packages, and keep logs for rentals and services while ensuring a high standard of the 5 Senses at the property.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident events, activities and programs.
• Ensures the property is meeting the Greystar "5 Senses" expectation.
• Assisting and organizing all move ins and move outs, working closely with the leasing team and Assistant Community Manager.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar is seeking a detail‑oriented leasing associate to welcome prospects and residents, coordinate schedules, and support daily operations at a Greystar community in New York. The role involves guest services, handling calls, coordinating move-ins/move-outs, and maintaining amenities and vendor relationships.

You will assist with events, manage packages, and keep logs for rentals and services while ensuring a high standard of the 5 Senses at the property.