Resident Concierge & Community Experience Lead

greystar; Tennessee; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Housing discount

Sabbatical

401(k) with company match

Parental leave

Employee Assistance Program

Paid holidays

Job summary

Greystar, a leading global real estate platform, seeks a on-site property services associate in Tennessee to greet residents, route calls, manage move-ins/m move-outs, and coordinate guest services. The role supports club amenities, packages, and vendor relations while assisting planning of resident activities.

Responsibilities include maintaining schedules, logging services, and providing local area information to residents. Flexible schedule with potential evening/weekend shifts is required.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar, a leading global real estate platform, seeks a on-site property services associate in Tennessee to greet residents, route calls, manage move-ins/m move-outs, and coordinate guest services. The role supports club amenities, packages, and vendor relations while assisting planning of resident activities.

Responsibilities include maintaining schedules, logging services, and providing local area information to residents. Flexible schedule with potential evening/weekend shifts is required.