Resident Experience Concierge

Onni Group of Companies; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Generous PTO Plan

401(k) employer match

Referral program

Free on-site parking or commuting supp

Hotel discount at various properties

Annual education allowance up to $1, 0

Residential housing discount after 1+年

Job summary

Onni Group of Companies in Seattle is seeking a Guest Services Agent to greet residents and coordinate vendors, deliveries and events in a fast-paced, hospitality-driven environment.

You will handle front desk duties, answer inquiries, log maintenance requests, and help create a welcoming experience across our properties. The role requires excellent communication, teamwork, and weekend shift availability.

Qualifications

• High School Degree or equivalent.
• Front Office/Concierge experience in hotel, residential or customer-focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service and interpersonal skills.
• Excellent oral and written communication.
• Ability to work well within a team.
• Weekend availability.
• Must be able to work early morning and/or night shifts.
• Excellent organizational and time management skills.

Responsibilities

• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Be sufficient in all programs required to manage residential desk needs.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.
• Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Communicates with Property Manager any relevant feedback from residents and/or other departments.
• Handles telephone and email communications with prompt courtesy.
• Communicates effectively with property management and hotel team.
• Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.
• Monitors amenities and ensures readiness for events and assists residents with making private reservations.”
• Strong written and verbal communication skills for team and guest interactions.
• Ability to multitask in a fast-paced high-volume environment.
• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving packages.
• Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.
• Performs other duties as required.

Skills

Customer service

Interpersonal skills

Teamwork

Time management

Communication

Multitasking

MS Office

Weekend availability

Shift flexibility

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Group of Companies in Seattle is seeking a Guest Services Agent to greet residents and coordinate vendors, deliveries and events in a fast-paced, hospitality-driven environment.

You will handle front desk duties, answer inquiries, log maintenance requests, and help create a welcoming experience across our properties. The role requires excellent communication, teamwork, and weekend shift availability.