Senior Living Concierge and Guest Experience Specialist

Cogir of Bellevue; Bellevue (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Health/Dental/Vision/Life Insurance

Paid time off

401K with company match

Free meals at work

Employee Assistance Program

Referral program

Job summary

Cogir Senior Living is seeking a courteous Concierge to be the first point of contact for residents, families, visitors, and guests in Bellevue, WA. You will provide front desk coverage, deliver outstanding customer service, and create a welcoming, supportive environment within the community.

The role involves coordinating resident services, answering inquiries, and ensuring smooth front desk operations while maintaining confidentiality and professionalism in a dynamic senior living setting.

Qualifications

• High School Diploma or equivalent.
• 6-12 months of customer service/front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of Word, Excel, and Outlook.
• Patience and willingness to assist residents, visitors, and team members.
• Availability to work flexible shifts, including weekends and holidays.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalat?
• Complete work order requests.

Skills

Customer service

Front desk

Multitasking

Communication

MS Office

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a courteous Concierge to be the first point of contact for residents, families, visitors, and guests in Bellevue, WA. You will provide front desk coverage, deliver outstanding customer service, and create a welcoming, supportive environment within the community.

The role involves coordinating resident services, answering inquiries, and ensuring smooth front desk operations while maintaining confidentiality and professionalism in a dynamic senior living setting.