Resident Services Concierge — Front Desk & Hospitality

Onni Group of Companies; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Generous PTO Plan

401(k) employer match

Referral program

Free on-site parking

Hotel discounts

Annual education allowance

Residential housing discount

Job summary

Onni Group of Companies seeks a Guest Services Agent in Seattle. The ideal candidate will manage all customer interactions, ensuring a high level of hospitality and professionalism. This dynamic role offers an opportunity to build strong relationships with residents and various vendors.

Responsibilities include handling complaints, coordinating events and amenities, and performing administrative tasks. The position requires excellent communication skills and the ability to multitask in a

Qualifications

• Customer focused with excellent interpersonal skills.
• Front Office/Concierge experience in a relevant industry.
• Ability to work one weekend day and early/late shifts.

Responsibilities

• Manage customer interactions with hospitality and professionalism.
• Handle and resolve customer complaints efficiently.
• Ensure readiness of amenities for events and reservations.
• Communicate effectively with property management and teams.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School Degree or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Group of Companies seeks a Guest Services Agent in Seattle. The ideal candidate will manage all customer interactions, ensuring a high level of hospitality and professionalism. This dynamic role offers an opportunity to build strong relationships with residents and various vendors.

Responsibilities include handling complaints, coordinating events and amenities, and performing administrative tasks. The position requires excellent communication skills and the ability to multitask in a