Resident Experience Concierge

Cogirofmillcreekseniorliving; Potomac (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Health, Dental, Vision, and Life Insurance

Paid Vacation, Holidays, and Sick Leave

401K with company match

Free meals at work

Employee Assistance Program

Generous Employee Referral Program

Job summary

Cogirofmillcreekseniorliving is seeking a Concierge to be the first point of contact for residents, families, and visitors. The role involves providing exceptional customer service, managing front desk operations, and ensuring a welcoming environment.

Qualified candidates will have a high school diploma and at least 6-12 months of customer service experience. The position requires excellent communication skills and the ability to work flexible shifts, including weekends.

Qualifications

• At least 6-12 months of previous customer service or front desk experience.
• Working knowledge of computer systems including Word, Excel, and Outlook.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries.
• Greet all families, residents, guests, and vendors.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks and data entry.
• Address resident concerns or questions.

Skills

Customer service experience

Communication skills

Multi-tasking

Computer proficiency (Word, Excel, Outlook)

Education

High School Diploma or equivalent

Job description

Cogirofmillcreekseniorliving is seeking a Concierge to be the first point of contact for residents, families, and visitors. The role involves providing exceptional customer service, managing front desk operations, and ensuring a welcoming environment.

Qualified candidates will have a high school diploma and at least 6-12 months of customer service experience. The position requires excellent communication skills and the ability to work flexible shifts, including weekends.