Resident Concierge & Front Desk Specialist

Please Select Community Name/Brand; Baytowne (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Paid time off

DailyPay access

Job summary

Senior Lifestyle is seeking a friendly, organized front desk/guest services associate to greet residents, assist visitors and families, and support daily operations in the community.

You will answer calls, monitor safety systems, process work orders and incident reports, receive packages, and maintain sign-in logs for keys and gate passes.

The role requires clear English communication, proficiency with Outlook, Excel and Word, and a compassionate, collaborative approach to resident needs.

Qualifications

• Clear and effective English communication.
• Proficiency with Outlook, Excel and Word.
• Compassionate, professional, kind and empathetic.
• Team player with ability to multitask efficiently.
• Ability to make independent decisions when warranted.
• Positive and friendly demeanor toward residents and coworkers.

Responsibilities

• Greet residents and assist visitors, prospective residents and families.
• Answer telephone calls.
• Monitor safety via cameras and alarms and investigate unusual activity.
• Process reports for work orders, incidents and concerns.
• Receive packages, plants, prescription drugs and deliver or hold as requested.
• Maintain sign-in/out log for keys and gate passes.
• Assist other departments with administrative tasks.
• Ensure timely response to resident/family/employee concerns.
• Maintain a positive and professional demeanor toward residents and coworkers.
• Other duties assigned.

Skills

Clear English communication

Teamwork

Multitasking

Independent decision-making

Tools

Excel

Word

Outlook

Job description

Senior Lifestyle is seeking a friendly, organized front desk/guest services associate to greet residents, assist visitors and families, and support daily operations in the community.

You will answer calls, monitor safety systems, process work orders and incident reports, receive packages, and maintain sign-in logs for keys and gate passes.

The role requires clear English communication, proficiency with Outlook, Excel and Word, and a compassionate, collaborative approach to resident needs.