Resident Experience Concierge – Senior Living

Provincial Senior Living; City of Schenectady (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full-

Paid time off and Holidays (full-time)

Comprehensive benefit package (health,

life and disability insurances (full‑t

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Provincial Senior Living is seeking a Concierge to welcome guests, residents, and staff, manage calls, relay messages, and provide general information. The role supports a welcoming environment within our senior living community.

The position emphasizes front desk responsibilities, message coordination, and daily roster updates, with opportunities to assist multiple departments and coordinate resident services.

Qualifications

• 1-3 years customer service experience and/or training; or equivalent combination of education and experience.
• High school diploma or GED preferred.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or GED

Job description

Provincial Senior Living is seeking a Concierge to welcome guests, residents, and staff, manage calls, relay messages, and provide general information. The role supports a welcoming environment within our senior living community.

The position emphasizes front desk responsibilities, message coordination, and daily roster updates, with opportunities to assist multiple departments and coordinate resident services.