Resident Experience Concierge

Onni Properties LLC; Los Angeles (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

3 weeks PTO

Annual education allowance up to $1,0

Referral program

Residential housing discount after 1 y

Friends and family rates for Hotel Pol

Job summary

Onni is seeking a Guest Services Agent in Los Angeles to deliver exceptional resident experiences. You will greet guests, manage check-ins/check-outs, and coordinate mail, packages, and services with Resident Services, Leasing, Maintenance, and Management.

The role requires a high school diploma, strong communication, and the ability to thrive in a busy environment. Proficiency with MS Office tools is expected, with weekend/holiday flexibility and a comprehensive benefits package.

Qualifications

• High School Diploma required; college courses in property management preferred.
• Excellent oral and written communication; professional demeanor.
• Ability to work in a fast-paced environment with guests and residents.

Responsibilities

• Greets guests upon arrival and provides front desk service.
• Handles check-ins and check-outs efficiently.
• Coordinates mail, messages, and package deliveries.
• Communicates with Resident Services, Leasing, Maintenance and Management.
• Provides information on transport, dining, and local services.
• Diffuses conflicts and maintains professional guest relations.
• Coordinates move-ins/move-outs and elevator reservations.
• Assists with phone calls and emails from residents and guests.

Skills

Customer service

Communication skills

Organizational skills

Team player

Multitasking

Flexible schedule

Education

High School Diploma

Property Management courses

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni is seeking a Guest Services Agent in Los Angeles to deliver exceptional resident experiences. You will greet guests, manage check-ins/check-outs, and coordinate mail, packages, and services with Resident Services, Leasing, Maintenance, and Management.

The role requires a high school diploma, strong communication, and the ability to thrive in a busy environment. Proficiency with MS Office tools is expected, with weekend/holiday flexibility and a comprehensive benefits package.