Guest Experience Concierge – Luxury Property

Onni Group of Companies; Minnesota; On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

3 weeks PTO

Health Care, Dental, Vision, HSA, FSA,

Life Insurance

Short Term Disability

401(k) with Employer Match

Employee Referral Program

Friends and Family Rates at Onni

Residential Housing Discount

Education Allowance after 1 year

Team events

Job summary

Onni Group is seeking a Guest Services Agent to join our front desk team at our Long Beach, CA property. You will greet guests, administer check-ins/outs, and coordinate services with housing, maintenance and management to deliver exceptional hospitality.

Ideal candidates have a High School Diploma, strong communication skills, and the ability to thrive in a fast-paced luxury environment. This full-time role offers comprehensive benefits and opportunities for growth within Onni's hospitality

Qualifications

• High School Diploma.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints.
• Excellent oral and written communication skills.
• Ability to work in very high paced work environment and excellent interpersonal skills.
• Must be professional, team-oriented and possess good work ethics.
• Excellent organizational and time management skills.
• Attention to detail and ability to work on multiple projects simultaneously.
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups.
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Responsibilities

• Greets guests upon arrival and provide excellent front desk customer service.
• Adminsitrates check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides information to guests on transport and restaurants.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs with Leasing and Resident Services.
• Coordinates Elevator reservations for Residents: move in, move out, delivery.
• Assists with phone calls and emails from Residents and guests.
• Recruits Partners for Onni Rewards program and updates Residents.
• Ensures cleanliness and upkeep of amenity spaces via Property Walks.
• Maintains coffee machines and supplies in Resident Lounge.
• Refs multiple services (Housekeepers, dog walkers, etc.).
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management.
• Performs other duties as required.

Education

High School Diploma

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Group is seeking a Guest Services Agent to join our front desk team at our Long Beach, CA property. You will greet guests, administer check-ins/outs, and coordinate services with housing, maintenance and management to deliver exceptional hospitality.

Ideal candidates have a High School Diploma, strong communication skills, and the ability to thrive in a fast-paced luxury environment. This full-time role offers comprehensive benefits and opportunities for growth within Onni's hospitality