Luxury Property Concierge & Resident Services

Onni Properties; California; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health care plan with $0 premium

3 weeks PTO

Annual education allowance up to $1,00

Referral program

Housing discount after 1 year

Friends and family rates for hotel/hub

Job summary

Onni Group is seeking a Guest Services Agent in Los Angeles to deliver exceptional front desk service and act as a helpful liaison between residents, leasing, and maintenance teams.

You will greet guests, manage check-ins/outs, coordinate mail and packages, and provide local recommendations while supporting daily operations across the property. The role emphasizes guest experience in a luxury residential environment.

Qualifications

• High school diploma required or equivalent.
• Preference for college courses in property management or related field.
• Proficiency with MS Office tools (Outlook, Word, Excel) and basic project management familiarity.

Responsibilities

• Greets guests upon arrival and provides front desk customer service.
• Handles check-ins and check-outs.
• Coordinates mail, messages, and package delivery.
• Communicates services with Resident Services, Leasing, Maintenance and Management staff.
• Provides information on transport, dining, and local recommendations.
• Diffuses conflicts with residents, prospects, and guests.
• Coordinates move-ins/move-outs with Leasing and Resident Services.
• Addresses phone calls and emails promptly.
• Plans and coordinates resident events with Concierge and Property Management.

Skills

Customer service

Communication

Conflict resolution

Education

High School Diploma

College courses in Property Management or related field

Tools

MS Project

MS Outlook

MS Word

MS Excel

Job description

Onni Group is seeking a Guest Services Agent in Los Angeles to deliver exceptional front desk service and act as a helpful liaison between residents, leasing, and maintenance teams.

You will greet guests, manage check-ins/outs, coordinate mail and packages, and provide local recommendations while supporting daily operations across the property. The role emphasizes guest experience in a luxury residential environment.