Guest Services Agent

Onni Properties; California; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health care plan with $0 premium

3 weeks PTO

Annual education allowance up to $1,00

Referral program

Housing discount after 1 year

Friends and family rates for hotel/hub

Job summary

Onni Group is seeking a Guest Services Agent in Los Angeles to deliver exceptional front desk service and act as a helpful liaison between residents, leasing, and maintenance teams.

You will greet guests, manage check-ins/outs, coordinate mail and packages, and provide local recommendations while supporting daily operations across the property. The role emphasizes guest experience in a luxury residential environment.

Qualifications

• High school diploma required or equivalent.
• Preference for college courses in property management or related field.
• Proficiency with MS Office tools (Outlook, Word, Excel) and basic project management familiarity.

Responsibilities

• Greets guests upon arrival and provides front desk customer service.
• Handles check-ins and check-outs.
• Coordinates mail, messages, and package delivery.
• Communicates services with Resident Services, Leasing, Maintenance and Management staff.
• Provides information on transport, dining, and local recommendations.
• Diffuses conflicts with residents, prospects, and guests.
• Coordinates move-ins/move-outs with Leasing and Resident Services.
• Addresses phone calls and emails promptly.
• Plans and coordinates resident events with Concierge and Property Management.

Skills

Customer service

Communication

Conflict resolution

Education

High School Diploma

College courses in Property Management or related field

Tools

MS Project

MS Outlook

MS Word

MS Excel

Job description

Are you up passionate about supporting residents? Join one of the largest privately owned real estate companies in North America and grow your career with us. With mentorship, a progressive culture, and clear paths to advancement, ONNI is a place to build your future - not just hold a job. Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.

ONNI Group is hiring a Guest Services Agent in Los Angeles.

Onni Group (onni.com) is one of the largest privately owned real estate companies in North America. For over half a century, we've been building communities for people to live, work, and play - spanning real estate development and construction, commercial property ownership and management, hospitality, and a growing presence in venture capital and technology. Our expertise reaches across major North American cities including Los Angeles, Seattle, Chicago, Phoenix, Toronto, and Vancouver. To date, we've developed, built, and now own or manage well over 50 million square feet of residential, office, retail, and industrial space - including more than 15,000 homes and 11,200 rental apartments - with another 28 million square feet underway across our markets. Employing thousands of people across North America, Onni continues to diversify beyond our real estate roots, including through Grey Owl, our technology company delivering managed IT, AI-driven security, and smart building solutions to commercial properties across North America.

In 2009, Onni entered the hospitality space with Level Hotels & Furnished Suites, and our portfolio has since grown to various hotels in Vancouver, Chicago, and Seattle, with plans to add and grow more. We've also expanded into dining, with restaurant concepts including Capo & The Spritz and Solette in Vancouver and Chicago, Fora in Chicago's Fulton Market, and Dialtone, our coffee-by-day, wine-by-night concept.

At Onni, you'll learn from experienced professionals across every part of our business, take on real responsibility early, and have clear room to grow - whether your path is in commercial real estate, hospitality, or the technology and innovation shaping what comes next.

Perks & Benefits :

• Competitive pay and a comprehensive benefits package: Benefits include health care, including a $0 premium health care plan, dental care, vision care, health savings account, flexible spending account, life insurance, short-term disability, long-term disability, accident insurance, hospital indemnity, critical illness, pet insurance, and a 401(k) plan with an employer match. In addition, we offer
• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What Will You do?

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
• Maintains Service of Resident Lounge Coffee Machines and supplies
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
• Performs other duties as required

What You Bring.

• High School Diploma
• College Courses in Property Management or related field, preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in very high paced work en