Resident Experience & Community Operations Director

Elmington; Columbia (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

Bedrock Property Management is seeking a Community Director to lead day-to-day operations and ensure resident satisfaction. You will oversee staff, manage vendor relations, ensure timely maintenance, and provide financial reporting for your community.

Ideal candidates have at least two years of multi-family property management experience, with strong communication, organizational, and customer service skills.

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Stewards the financial management of the community by creating, reviewing, and submitting required daily and weekly reports.
• Ensures all team members abide by federal fair housing standards and all other applicable laws.
• Mentors team and staff, inspiring them to give their best each day, while developing their professional skills.
• Provides guidance on company policies and procedures, while communicating company requirements and announcements.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Maintains complaint and consistent resident files onsite in either electronic and/or hardcopy format, while ensuring all files are cared for with the utmost consideration for confidentiality.

Skills

Communication skills

Organizational skills

Customer service

Revenue management

Staff leadership

Vendor relations

Attention to detail

Active listening

Goal setting

Job description

Bedrock Property Management is seeking a Community Director to lead day-to-day operations and ensure resident satisfaction. You will oversee staff, manage vendor relations, ensure timely maintenance, and provide financial reporting for your community.

Ideal candidates have at least two years of multi-family property management experience, with strong communication, organizational, and customer service skills.