Resident Experience Director

Elmington; Chattanooga (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

Bedrock Property Management in Chattanooga seeks a Community Director to lead day-to-day operations, supervise staff, manage vendor relations, and drive leasing and financial performance.

You will ensure resident satisfaction, oversee maintenance, deliver timely reporting, and uphold Bedrock's service standards while guiding the team toward occupancy goals.

This role requires 2+ years in multi-family management, strong communication, and a proactive, detail‑oriented mindset, with travel up to 10%.

Qualifications

• Minimum 2 years of multi-family property management experience.
• Previous Community/Property Manager experience preferred.
• Customer experience focus required.

Responsibilities

• Provide exemplary customer service to residents and create a welcoming environment.
• Oversee daily operations and property staff performance.
• Manage vendor relations and maintenance coordination.
• Prepare and review daily/weekly financial reports.
• Ensure compliance with fair housing laws and company policies.

Skills

Community leadership

Resident relations

Operations management

Vendor management

Financial reporting

Staff supervision

Job description

Bedrock Property Management in Chattanooga seeks a Community Director to lead day-to-day operations, supervise staff, manage vendor relations, and drive leasing and financial performance.

You will ensure resident satisfaction, oversee maintenance, deliver timely reporting, and uphold Bedrock's service standards while guiding the team toward occupancy goals.

This role requires 2+ years in multi-family management, strong communication, and a proactive, detail‑oriented mindset, with travel up to 10%.