Resident Experience & Operations Director

Elmington; Wilmington (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Bedrock Property Management seeks a Community Director to lead day-to-day operations, oversee staff and vendor relations, and ensure resident satisfaction across our Wilmington, NC communities. You will drive leasing performance, manage financial reporting, and oversee the leasing and financial goals for your community.

The role emphasizes leadership, exceptional communication, and a proactive approach to maintenance, resident services, and occupancy targets while modeling Bedrock's core values.

Qualifications

• Minimum 2 years of multi-family property management experience.
• Experience as Community Manager or Property Manager preferred.
• Customer experience focus and leadership capability.

Responsibilities

• Provide exemplary customer service to residents and create a welcoming environment.
• Steward financial management with daily/weekly reporting.
• Ensure compliance with fair housing laws and company policies.
• Mentor onsite staff and lead teams to perform at their best.
• Guide on policies, communications, and corporate requirements.
• Represent the company professionally to residents, vendors, and owners.
• Oversee property maintenance, work orders, and vendor relations.
• Support resident retention and marketing efforts to drive occupancy.

Skills

Communication skills

Organizational skills

Customer service

Revenue/occupancy focus

Staff management

Vendor relations

Attention to detail

Active listening

Goal setting

Job description

Bedrock Property Management seeks a Community Director to lead day-to-day operations, oversee staff and vendor relations, and ensure resident satisfaction across our Wilmington, NC communities. You will drive leasing performance, manage financial reporting, and oversee the leasing and financial goals for your community.

The role emphasizes leadership, exceptional communication, and a proactive approach to maintenance, resident services, and occupancy targets while modeling Bedrock's core values.