Assistant Community Director - Elevate Resident Experience

Bedrockmanagement; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations and resident satisfaction. You will help manage vendor relations, ensure timely maintenance, and provide data for reporting and financial oversight while contributing to leasing and financial goals.

Ideal candidates bring at least 1 year of multi-family property management experience, strong communication, and a track record of teamwork and customer service excellence.

Qualifications

• Minimum 1 year of multi-family property management experience.
• Previous Leasing, Property Manager, or Community Manager experience preferred.
• Customer Experience Managers or related fields encouraged to apply.
• Experience leading a team to meet success through positive motivation, goal setting, and accountability.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Assists in the financial management of the community by creating required daily and weekly reports.
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Completes consistent and compliant resident files onsite in either electronic and/or hardcopy format.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Skills

Communication skills

Organization

Customer service

Revenue goals

Staff management

Professionalism

Attention to detail

Active listening

Energy & ambition

Team collaboration

Job description

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations and resident satisfaction. You will help manage vendor relations, ensure timely maintenance, and provide data for reporting and financial oversight while contributing to leasing and financial goals.

Ideal candidates bring at least 1 year of multi-family property management experience, strong communication, and a track record of teamwork and customer service excellence.