Community Director: Lead Operations & Resident Experience

Elmington; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Bedrock Property Management seeks a Community Director to lead daily operations, oversee staff, manage vendor relations, and drive occupancy and financial performance across the community in Nashville.

You'll provide outstanding resident service, produce regular financial reports, ensure compliance with fair housing, and mentor onsite teams while elevating property standards and tenant satisfaction.

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be the primary representative of Bedrock Property Management to residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve your property
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Stewards the financial management of the community by creating, reviewing, and submitting required daily and weekly reports.
• Ensures all team members abide by federal fair housing standards and all other applicable laws.
• Mentors team and staff, inspiring them to give their best each day, while developing their professional skills.
• Provides guidance on company policies and procedures, while communicating company requirements and announcements.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Maintains complaint and consistent resident files onsite in either electronic and/or hardcopy format, while ensuring all files are cared for with the utmost consideration for confidentiality.
• Ensures property maintenance and work orders are completed to resolve issues in a timely manner.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Trains and supervises onsite staff, in accordance with all company policies and procedures, while modeling our core values in all interactions.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Skills

Communication

Organization

Customer service

Revenue management

Team management

Stakeholder management

Attention to detail

Active listening

Energy and goal setting

Education

2+ years of multi-family property management experience

Tools

Security systems

Cameras

Copiers/Scanners/Printers

Job description

Bedrock Property Management seeks a Community Director to lead daily operations, oversee staff, manage vendor relations, and drive occupancy and financial performance across the community in Nashville.

You'll provide outstanding resident service, produce regular financial reports, ensure compliance with fair housing, and mentor onsite teams while elevating property standards and tenant satisfaction.