Community Operations & Resident Experience Lead

Elmington; Chattanooga (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations, vendor relations, maintenance oversight, and reporting to help meet leasing and financial goals. The role emphasizes resident satisfaction and professional representation of Bedrock in the community, with opportunities to manage staff and drive occupancy.

You will collaborate with the Community Director, handle on-site operations, and contribute to budget monitoring and service excellence,

Qualifications

• Excellent verbal and written communication with residents and team.
• Strong organizational skills to handle multiple priorities.
• Commitment to high-quality customer service.
• Experience contributing to occupancy and revenue goals.
• Ability to lead a team and manage operations.
• Represent Bedrock positively to residents, vendors, and staff.

Responsibilities

• Provide exemplary customer service and create a welcoming environment.
• Assist in financial reporting and daily/weekly reporting.
• Ensure compliance with federal fair housing standards and all applicable laws.
• Develop professional skills and pursue continual growth.
• Uphold company policies and professional image in all interactions.
• Support property leadership in achieving goals and resident retention.
• Handle on-site operations and resident files, electronic or hardcopy.
• Respond to issues after hours when required to ensure safety and satisfaction.
• Assist with resident events, marketing the property, and occupancy goals.
• Perform other duties as assigned.

Skills

Exceptional communication

Organizational skills

Customer service

Revenue goals attainment

Staff management

Resident relations

Attention to detail

Goal-driven

Job description

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations, vendor relations, maintenance oversight, and reporting to help meet leasing and financial goals. The role emphasizes resident satisfaction and professional representation of Bedrock in the community, with opportunities to manage staff and drive occupancy.

You will collaborate with the Community Director, handle on-site operations, and contribute to budget monitoring and service excellence,