Resident Experience & Community Director

Elmington; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Bedrock Property Management is seeking a Community Director to lead day-to-day operations across a residential property. You will oversee staff, manage vendor relations, ensure timely maintenance, and monitor leasing and financial performance to meet occupancy and revenue goals.

The role requires strong communication, organizational skills, and a customer-service mindset. You will mentor onsite teams, enforce fair housing standards, and represent Bedrock to residents and vendors while driving

Qualifications

• Minimum of 2 years in multi-family property management.
• Previous Community/Property Manager experience preferred.
• Customer experience mindset.
• Ability to lead a team with goals and accountability.

Responsibilities

• Provide exemplary customer service to residents and create a warm environment.
• Manage financials by creating, reviewing, and submitting daily/weekly reports.
• Ensure all team members abide by federal fair housing standards and laws.
• Mentor onsite staff, inspiring best performance and professional growth.
• Guide on company policies, procedures, and announcements.
• Present a professional image and represent the company to residents, vendors, and owners.
• Operate on-site tech devices and security systems as needed.
• Maintain resident files on-site electronically or in hard copy with confidentiality.
• Ensure property maintenance and work orders are completed promptly.
• Respond to issues outside normal hours to ensure safety and satisfaction.
• Train and supervise onsite staff, modeling core values.
• Drive performance via resident events, marketing, and retention focus.
• Perform all other duties as assigned.

Skills

Communication

Organizational skills

Customer service

Revenue goals

Staff management

Resident relations

Attention to detail

Active listening

Energy

Job description

Bedrock Property Management is seeking a Community Director to lead day-to-day operations across a residential property. You will oversee staff, manage vendor relations, ensure timely maintenance, and monitor leasing and financial performance to meet occupancy and revenue goals.

The role requires strong communication, organizational skills, and a customer-service mindset. You will mentor onsite teams, enforce fair housing standards, and represent Bedrock to residents and vendors while driving