Resident Experience Leader

Elmington; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Bedrock Property Management seeks a Community Director to lead daily operations, oversee on-site staff, and maintain resident satisfaction at a multi-family property. You will manage vendors, track financial performance, and drive leasing goals and retention strategies.

The role demands strong communication, organization, and a proactive approach to guest service, with hands-on leadership to ensure exemplary operations and a welcoming environment for residents and staff.

Qualifications

• Exceptional verbal and written communication skills.
• Outstanding organizational skills to manage multiple priorities and deadlines.
• Commitment to excellent customer service and resident satisfaction.
• Ability to meet revenue and occupancy goals.
• Experience mentoring onsite staff and leading teams.

Responsibilities

• Oversee day-to-day operations of the community.
• Manage vendor relationships and ensure timely maintenance.
• Provide financial reporting and monitor leasing goals and performance.
• Lead and develop on-site staff, modeling core values.
• Represent the company to residents, vendors, and owners alike.
• Ensure compliance with policies, laws, and standards.
• Drive resident events and marketing to improve retention.

Skills

Communication

Organization

Customer Service

Revenue Management

Staff Leadership

Vendor Relations

Attention to Detail

Active Listening

Job description

Bedrock Property Management seeks a Community Director to lead daily operations, oversee on-site staff, and maintain resident satisfaction at a multi-family property. You will manage vendors, track financial performance, and drive leasing goals and retention strategies.

The role demands strong communication, organization, and a proactive approach to guest service, with hands-on leadership to ensure exemplary operations and a welcoming environment for residents and staff.