Resident Experience & Community Liaison

LyvWell Apartments LLC; Columbus (OH); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Referral bonus program

On-site housing discount

Résumé du poste

LyvWell Apartments LLC in Columbus, OH is seeking a proactive administrator to coordinate office activities for a multi-family community. You will be the first contact for residents, handling questions, scheduling services, and guiding lease renewals with a strong emphasis on customer service.

You will work with property staff, contractors, and residents to ensure compliance with leasing policies and Fair Housing laws while supporting community programs and social events.

Qualifications

• Must have a high school diploma or GED.
• 1–2 years of customer service and resident retention experience required.
• Associate degree in General Studies is preferred.

Responsabilités

• Coordinate general business office activities for an apartment community.
• Serve as first point of contact for residents and families.
• Communicate questions/concerns and resolve or refer to appropriate staff.
• Prepare service requests and coordinate with contractors.
• Support leasing and lease renewal processes and social/recreational programs.
• Maintain knowledge of leasing policies and applicable laws.
• Assist with handling legal property issues and compliance.
• Manage packages and mail distribution; screen calls and draft routine correspondence.
• Monitor resident retention and renewals and report weekly updates.

Connaissances

Customer service

Resident retention

Communications

Social media advocacy

Formation

High school diploma/GED

Associate degree preferred

Description du poste

LyvWell Apartments LLC in Columbus, OH is seeking a proactive administrator to coordinate office activities for a multi-family community. You will be the first contact for residents, handling questions, scheduling services, and guiding lease renewals with a strong emphasis on customer service.

You will work with property staff, contractors, and residents to ensure compliance with leasing policies and Fair Housing laws while supporting community programs and social events.