Resident Services Coordinator

Coastal Ridge Real Estate; Columbus (OH); On-site; USD 17,000 - 28,000; Full time

Job summary

Coastal Ridge Real Estate is seeking a Resident Services Coordinator to support operations for our Columbus scattered-site investment portfolio, comprising over 100 multi-family properties in Grandview, Short North, Dublin, German Village, and OSU campus areas. Starting pay is up to $20/hr.

You will be the primary contact for residents, coordinate with Leasing, Maintenance, and Management teams, and help with lease changes, payments, and maintenance requests while ensuring a high-quality

Qualifications

• Experience in property management or resident-facing roles preferred.
• Strong verbal and written communication skills.
• Strong organizational and follow-up skills with ability to manage competing priorities.
• Comfortable using technology, property management software, email, and other office systems.
• Detail-oriented with a commitment to quality customer service.
• Must hold a valid driver’s license and be insurable under company policy.

Responsibilities

• Serve as a primary point of contact for residents and prospect communications via phone, email, and other channels.
• Resolve routine concerns, coordinate with Leasing, Maintenance, and Management teams, and track requests to resolution.
• Assist residents with lease alterations, move-ins, move-outs, renewals, payments, and maintenance coordination.
• Receive prospect inquiries and coordinate follow-up with the Leasing team.
• Conduct proactive resident outreach to enhance the resident experience and relationships.
• Support day-to-day property operations across customer service, administrative, leasing, and maintenance coordination functions.
• Assist with special projects including lease audits, utility management, new property onboarding, student property turnover, and other initiatives.

Skills

Customer service

Organizational skills

Communication

Collaboration

Tools

Property management software

Office software

Job description

As the Resident Services Coordinator, you’ll be responsible for ensuring our residents receive excellent customer service by supporting operations of our Columbus scattered-site investment portfolio, consisting of over 100 multi-family properties in some of its most desirable neighborhoods including Grandview, Short North, Dublin, German Village, and OSU campus area.

Starting pay for this role is up to $20/hr.

Your Responsibilities:

• Serve as a primary point of contact for residents and prospect communications via phone, email, and other channels.
• Resolve routine concerns directly, coordinate with Leasing, Maintenance, and Management teams as needed, and ensure requests are tracked and followed through to resolution.
• Assist residents with lease alterations, move-ins, move-outs, renewals, payments, work order requests, renters insurance changes, and other resident-facing processes.
• Receive prospect inquiries and coordinate follow-up with the Leasing team as appropriate.
• Conduct proactive resident outreach and communication efforts to enhance the resident experience and strengthen resident relationships.
• Support day-to-day property operations across customer service, administrative, leasing, and maintenance coordination functions as needed.
• Assist with special projects including lease audits, utility management, new property onboarding, student property turnover, and other operational initiatives.

Who You Are:

• A customer service professional – You enjoy helping people and take pride in creating a positive resident experience. You communicate professionally, remain patient under pressure, and are motivated to find solutions for residents and teammates alike.
• Organized and dependable – You can effectively manage multiple priorities, maintain attention to detail, and consistently follow through on commitments. You understand that strong customer service often comes down to communication, organization, and accountability.
• Comfortable in a fast-paced environment – You thrive in a role where communication volume is high, priorities shift throughout the day, and no two days look exactly the same. You can successfully balance immediate resident needs with ongoing follow-up responsibilities.
• A collaborative team player – You work effectively with others and build positive relationships across departments. You aren't afraid to ask questions, seek assistance when needed, and help ensure resident concerns stay on track toward resolution.

Qualifications and Skills:

• Experience in property management, customer service, hospitality, leasing, administrative support, call center operations, or another resident-facing role preferred.
• Strong verbal and written communication skills.
• Strong organizational and follow-up skills with the ability to manage competing priorities.
• Comfortable using technology, property management software, email, and other office systems.
• Detail-oriented with a commitment to accuracy and quality customer service.
• Must hold a valid driver’s license and be insurable under company policy. Company vehicles are provided.

Coastal Ridge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.