Resident Experience & Retention Coordinator

LyvWell Apartments; San Diego (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

On-site housing discount

Job summary

LyvWell Apartments in San Diego is seeking a resident services associate to be the first point of contact for residents and families. You will handle questions, coordinate service requests, and support leasing and renewal processes in alignment with housing policies.

You will also manage administrative tasks, assist with contractor coordination, and contribute to retention efforts while acting as the property’s liaison and an online ambassador for the community.

Qualifications

• This position requires a High school diploma / GED.
• Associate Degree in General Studies preferred.
• 1 - 2 years of customer service and resident retention experience required.

Responsibilities

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective implementation in accordance with Corporate Office and Fair Housing policies. Serves as property liaison between residents and property personnel.
• Maintains knowledge of company policies and applicable laws to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for delivery.
• Performs administrative functions including answering calls, typing, proofreading, scheduling, screening mail, maintaining files, and contract signing.
• Manages all resident retention and renewals with weekly updates and meeting renewal targets.
• Social Media Ambassador for the property.

Skills

Customer service

Communication

Resident retention

Problem solving

Education

High school diploma / GED

Associate degree preferred

Job description

LyvWell Apartments in San Diego is seeking a resident services associate to be the first point of contact for residents and families. You will handle questions, coordinate service requests, and support leasing and renewal processes in alignment with housing policies.

You will also manage administrative tasks, assist with contractor coordination, and contribute to retention efforts while acting as the property’s liaison and an online ambassador for the community.