Resident Services Coordinator

LyvWell Apartments LLC; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Referral bonus program

On-site housing discount

Job summary

LyvWell Apartments LLC in Columbus, OH is seeking a proactive administrator to coordinate office activities for a multi-family community. You will be the first contact for residents, handling questions, scheduling services, and guiding lease renewals with a strong emphasis on customer service.

You will work with property staff, contractors, and residents to ensure compliance with leasing policies and Fair Housing laws while supporting community programs and social events.

Qualifications

• Must have a high school diploma or GED.
• 1–2 years of customer service and resident retention experience required.
• Associate degree in General Studies is preferred.

Responsibilities

• Coordinate general business office activities for an apartment community.
• Serve as first point of contact for residents and families.
• Communicate questions/concerns and resolve or refer to appropriate staff.
• Prepare service requests and coordinate with contractors.
• Support leasing and lease renewal processes and social/recreational programs.
• Maintain knowledge of leasing policies and applicable laws.
• Assist with handling legal property issues and compliance.
• Manage packages and mail distribution; screen calls and draft routine correspondence.
• Monitor resident retention and renewals and report weekly updates.

Skills

Customer service

Resident retention

Communications

Social media advocacy

Education

High school diploma/GED

Associate degree preferred

Job description

Location

The Gardens Columbus - 3701 Governors Club Blvd Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Job Description

Position Summary: Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents. First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. Receives, logs and distributes packages to residents and obtains signature for package delivery. Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed. Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. Social Media Ambassador for the property.

Requirements

This position requires a(n) High school diploma / GED Additional degree(s) that are preferred for this position include: Associate Degree in General Studies 1 - 2 years of customer service and resident retention experience required

Great Incentives!

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site!

Equal Opportunity Employer

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace #LI-NO1 We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.