Resident Experience & Community Engagement Lead

Willow Bridge Property Company; Chicago (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401(k) plan

Career development opportunities

Job summary

Willow Bridge Property Company seeks a Resident Experience Coordinator to drive community engagement and coordinate renewal processes. You will handle lease-related tasks, manage resident requests, and support partnerships with service providers to enhance living experiences.

The role requires strong communication, organization, and a customer-focused mindset, with a willingness to obtain state-specific licenses if needed. Competitive pay and benefits offered.

Qualifications

• Previous experience in property management, real estate, customer service, administration, or hospitality is a plus.
• Strong written and verbal communication skills.
• Highly organized with the ability to manage multiple tasks at once.
• Comfortable with technology and basic office software (e.g., Microsoft Office).
• A positive attitude with a passion for creating memorable experiences.
• This role may require you to obtain a state specific license or certification.

Responsibilities

• Coordinate the full renewal process including lease generation, insurance collection, and checklist completion.
• Manage resident requests including transfers, subleases, roommate additions/releases, and lease modifications.
• Track and administer resident violations, providing documentation and support to the management team as needed.
• Process chargebacks for services rendered (e.g., lockouts, amenity usage).
• Monitor and manage amenity reservations, ensuring proper scheduling and usage policies are followed.
• Conduct regular audits for services such as valet parking, storage units, and bike storage.
• Maintain and update all building documents, including reservation forms, Welcome Home packets, guest suite agreements, and service protocols.
• Distribute community-wide updates and monthly newsletters.
• Communicate resident activity updates to strategic partners (e.g., Comcast, Life Time, etc.).
• Assist in creating and reviewing the resident event budget on an annual basis.
• Build and nurture local partnerships to support community programming.
• Plan and execute resident events and seasonal initiatives to foster community engagement.
• Curate and maintain social media content that reflects community culture and upcoming events.

Skills

Communication

Organization

Customer service

Tech literacy

Hospitality mindset

License/certification

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Willow Bridge Property Company seeks a Resident Experience Coordinator to drive community engagement and coordinate renewal processes. You will handle lease-related tasks, manage resident requests, and support partnerships with service providers to enhance living experiences.

The role requires strong communication, organization, and a customer-focused mindset, with a willingness to obtain state-specific licenses if needed. Competitive pay and benefits offered.