Resident Experience Coordinator

Willow Bridge Property Company; Chicago (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

401(k) plan

Career development opportunities

Job summary

Willow Bridge Property Company is hiring a Resident Experience Coordinator in Chicago to foster welcoming, well-run communities. You will coordinate renewals, manage resident requests, and help maintain high service standards across the property portfolio.

The role emphasizes clear communication, organizational excellence, and a proactive mindset to improve resident satisfaction and community programming. Join a team that values initiative and collaboration.

Qualifications

• Strong written and verbal communication skills.
• Highly organized with ability to manage multiple tasks.

Responsibilities

• Coordinate the full renewal process including lease generation, insurance collection, and checklist completion.
• Manage resident requests including transfers, subleases, roommate changes, and lease modifications.
• Track and administer resident violations and provide documentation to management.

Skills

Strong communication

Highly organized

Tech savvy

Customer service focus

Tools

Microsoft Office

Job description

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

We create places people want to call home — starting with you.

With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.

At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.

We’re currently hiring for a Resident Experience Coordinator — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.

Let’s grow together at Willow Bridge.

Responsibilities

Key Responsibilities:

• Coordinate the full renewal process including lease generation, insurance collection, and checklist completion.
• Manage resident requests including transfers, subleases, roommate additions/releases, and lease modifications.
• Track and administer resident violations, providing documentation and support to the management team as needed.
• Process chargebacks for services rendered (e.g., lockouts, amenity usage).
• Monitor and manage amenity reservations, ensuring proper scheduling and usage policies are followed.
• Conduct regular audits for services such as valet parking, storage units, and bike storage.
• Maintain and update all building documents, including reservation forms, Welcome Home packets, guest suite agreements, and service protocols.
• Distribute community-wide updates and monthly newsletters.
• Communicate resident activity updates to strategic partners (e.g., Comcast, Life Time, etc.).
• Assist in creating and reviewing the resident event budget on an annual basis.
• Build and nurture local partnerships to support community programming.
• Plan and execute resident events and seasonal initiatives to foster community engagement.
• Curate and maintain social media content that reflects community culture and upcoming events.

Qualifications

Critical Skills & Qualifications

• Previous experience in property management, real estate, customer service, administration, or hospitality is a plus.
• Strong written and verbal communication skills.
• Highly organized with the ability to manage multiple tasks at once.
• Comfortable with technology and basic office software (e.g., Microsoft Office).
• A positive attitude with a passion for creating memorable experiences.
• This role may require you to obtain a state specific license or certification.

Willow Bridge Benefits

Typical base compensation range depending on experience: $22.00 to $25.00 per hour USD.

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.