Resident Services Coordinator

Willow Bridge Property Company; Laurel (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401(k) plan

Career development

Job summary

Willow Bridge Property Company is seeking a Resident Services Coordinator in Laurel, MD. The role focuses on moving residents in/out, coordinating maintenance, and delivering exceptional customer service within a multi-family community.

Responsibilities include office management, guest relations, and local area guidance. Candidates should have 1–2 years in property management or customer service, and be comfortable with vendor coordination and flexible scheduling.

Qualifications

• 1-2 years’ experience in residential property management or customer service role preferred.
• Proficiency in Microsoft Office including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

Responsibilities

• Manage the Resident Services Office.
• Greet guests and residents while assessing their needs and answering questions about the community.
• Offer personalized service to residents, including transportation, deliveries, and restaurant reservations.
• Respond to inquiries by in-person, phone, and email, and schedule appointments and after-hours maintenance requests.
• Provide knowledge of the local area to make recommendations about activities, local businesses and services.
• Provide excellent customer service and assist all clients with a positive and friendly manner.

Skills

Customer service

Communication

Vendor coordination

Multitasking

MS Office

Yardi

Tools

Yardi

Payscan

Excel

Word

Job description

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

We create places people want to call home – starting with you.

With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.

At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.

We’re currently hiring for a Resident Services Coordinator — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.

Let’s grow together at Willow Bridge.

Responsibilities

As a Resident Services Coordinator, you will assist with the resident move in / out process of a multi-family residential community. Your role includes heavy customer service interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors, ensuring that all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Willow Bridge Property Company’s quality service and customer satisfaction standards.

Your Responsibilities Include, But Not Limited To

• Manage the Resident Services Office.
• Greet guest and residents while assessing their needs and answering questions about the community.
• Offer personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations, etc.
• Respond to in-person, phone and email inquiries, which includes providing community information, making appointments and following up with after-hours maintenance requests.
• Provide knowledge of the local area to make recommendations about activities, local business and services.
• Provide excellent customer service and assist all clients with a positive and friendly manner.

Qualifications

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required)
• Must be available to work a flexible scheduled, including weekends, off-hours and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• May require use of personal/company vehicle or electrical cart.Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Typical base compensation range depending on experience: $19.00 to $21.00 per hour USD

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.