Resident Experience & Community Coordinator

Greystar; Georgia; On-site; USD 48,216,000 - 60,201,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Housing discount

Sabbatical

401(k)

Parental leave

Employee assistance

Insurance options

Charitable giving

Job summary

Greystar is seeking a Resident Services Coordinator in Georgia to provide excellent tenant services and support property staff with resident activities and communications. The role focuses on coordinating events, newsletters, package handling, and issue resolution to promote a quality living experience.

Qualifications emphasize strong customer service and the ability to work flexible hours, including evenings and weekends.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Job description

Greystar is seeking a Resident Services Coordinator in Georgia to provide excellent tenant services and support property staff with resident activities and communications. The role focuses on coordinating events, newsletters, package handling, and issue resolution to promote a quality living experience.

Qualifications emphasize strong customer service and the ability to work flexible hours, including evenings and weekends.