Resident Experience & Community Coordinator

Greystar Worldwide, LLC; Jersey City (NJ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid time off and holidays

Housing discount at Greystar-managed)

Job summary

Greystar is seeking a Resident Services Coordinator to provide effective customer service to prospective tenants, current residents and property staff by leveraging in-depth knowledge of the property. The role also supports planning resident activities and promoting a quality living experience.

The coordinator will manage resident functions, publish a property newsletter, handle issues, coordinate rentals and oversee maintenance requests to ensure safety and satisfaction across the community.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property and assisting with utility setup and package delivery/reminders.
• Develops and publishes a property newsletter with planned events, resident services, and advertisements.
• Handles resident issues such as neighbor disputes, maintenance repairs and resident requests with incident reports as needed.
• Schedules clubhouse rentals, maintains rental contracts and collects applicable fees; ensures guest suites are ready.
• Processes work orders for maintenance, follows up with residents to confirm satisfaction and prepares weekly maintenance reports.
• Inspects buildings and grounds for safety and cleanliness and reports repairs needed.

Job description

Greystar is seeking a Resident Services Coordinator to provide effective customer service to prospective tenants, current residents and property staff by leveraging in-depth knowledge of the property. The role also supports planning resident activities and promoting a quality living experience.

The coordinator will manage resident functions, publish a property newsletter, handle issues, coordinate rentals and oversee maintenance requests to ensure safety and satisfaction across the community.