Resident Experience & Community Coordinator

Greystar Worldwide, LLC; Denver, Northern (CO, KY); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability & Life Insurance

Paid Time Off

Onsite Housing Discount

6-Week Sabbatical after 10 years

401(k) with Company Match

Parental Leave

Job summary

Greystar Worldwide, LLC in Denver, Colorado seeks a Resident Services Coordinator to provide exceptional customer service to prospective and current residents and property staff, leveraging in-depth knowledge of the property to enhance living experiences.

You will coordinate resident functions, publish newsletters, handle issues, schedule rentals, process work orders, and help ensure safety and cleanliness across grounds.

Qualifications

• Strong customer service orientation.
• Ability to coordinate resident activities and events.
• Effective communication with residents, staff, and management.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Job description

Greystar Worldwide, LLC in Denver, Colorado seeks a Resident Services Coordinator to provide exceptional customer service to prospective and current residents and property staff, leveraging in-depth knowledge of the property to enhance living experiences.

You will coordinate resident functions, publish newsletters, handle issues, schedule rentals, process work orders, and help ensure safety and cleanliness across grounds.