Resident Services & Community Experience Coordinator

Greystar Worldwide, LLC; Houston (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability & Life Insurance

Paid Time Off

Job summary

Greystar Worldwide, LLC in Houston, TX is seeking a Resident Services Coordinator to deliver exceptional service to prospective and current residents and to assist property staff with planning activities and a quality living experience.

You will coordinate resident functions, publish a property newsletter, handle issues, manage rentals and track maintenance, while ensuring safety and a welcoming community across all service areas.

Qualifications

• Strong customer service experience in a residential setting.
• Ability to coordinate events and activities.
• Effective communication and teamwork.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and delivery of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Skills

Customer service

Resident relations

Job description

Greystar Worldwide, LLC in Houston, TX is seeking a Resident Services Coordinator to deliver exceptional service to prospective and current residents and to assist property staff with planning activities and a quality living experience.

You will coordinate resident functions, publish a property newsletter, handle issues, manage rentals and track maintenance, while ensuring safety and a welcoming community across all service areas.