Resident Experience & Community Concierge Manager

Capstone Management Partners, LLC; Knoxville (TN); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Capstone Management Partners, LLC is seeking a Resident Services Manager to deliver exceptional customer service, drive tenant satisfaction, and maintain a safe, well-managed community. The role requires coordinating with the Community Manager, handling inquiries, and supporting leasing and renewal activities.

The ideal candidate will have 1-2 years of customer service experience, strong communication and computer skills, and a willingness to work evenings and weekends within a fast-paced

Qualifications

• 1-2 years of customer service or related experience preferred.
• Ability to thrive in a fast-paced environment and manage multiple projects.
• Enjoy and take pride in providing excellent service.
• High-energy and great with people in person and on the phone.
• Excellent verbal, written and computer skills.
• Strong database management skills preferred.
• High School Diploma or equivalent.
• Available to work evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsabilités

• Demonstrate a positive, professional, and client-oriented attitude with team members, residents, clients and the public.
• Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
• Serve as liaison for Community Manager with residents, guarantors, and property vendors.
• Ensure tenants are provided a clean, safe, and well-maintained community.
• Work with residents to ensure positive tenant and community relations.
• Utilize Cardinal leasing expectations and procedures to greet prospective clients, qualify, determine needs and preferences, present the property, and close the sale and follow-up.
• Complete all lease applications and participate in the verification of applications.
• Oversee renewal campaigns and update renewal progress reports.
• Assist Leasing and Marketing Team Lead in planning and executing resident events.
• Maintain accurate client records and daily/weekly/monthly reports.

Connaissances

Customer service

Communication skills

Time management

Computer skills

Database management

Formation

High School Diploma or equivalent

Description du poste

Capstone Management Partners, LLC is seeking a Resident Services Manager to deliver exceptional customer service, drive tenant satisfaction, and maintain a safe, well-managed community. The role requires coordinating with the Community Manager, handling inquiries, and supporting leasing and renewal activities.

The ideal candidate will have 1-2 years of customer service experience, strong communication and computer skills, and a willingness to work evenings and weekends within a fast-paced