Community Manager: Lead, Elevate Resident Experience

Capstone Management Partners, LLC; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Capstone Management Partners, LLC in Charlotte, NC is seeking a Community Manager to protect, maintain, and enhance the value of the community while maximizing residents’ living experience. The role directs daily operations across leasing, maintenance, safety, and budget management.

You will lead onsite teams, manage cash flow, and prepare monthly financials, with a focus on lease compliance and resident relations.

Qualifications

• Four (4) years experience in property management with leasing, marketing, construction, and resident relations.
• Working knowledge of property management software; Entrata is preferred.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
• Ability to note deviations from financial plan, determine causes and to provide recommendations to the company on required action plans.
• Strong written and verbal communications skills.
• Ability to understand and carry out industry specific written and oral direction.

Responsibilities

• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing and ongoing facility upkeep.
• Develop working income for operating the property, by managing cash flow requirements and leasing strategy.
• Analyze and produce monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
• Successfully lead on-site maintenance technicians, office staff and leasing team members.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
• Participates in Cardinal U training as required and monitor Team Member participation in Cardinal U.

Skills

Leasing & marketing

Property management

Financial analysis

Team leadership

Communication

Remote work capability

Tools

Entrata

Microsoft Office

Google Workspace

Job description

Capstone Management Partners, LLC in Charlotte, NC is seeking a Community Manager to protect, maintain, and enhance the value of the community while maximizing residents’ living experience. The role directs daily operations across leasing, maintenance, safety, and budget management.

You will lead onsite teams, manage cash flow, and prepare monthly financials, with a focus on lease compliance and resident relations.