Resident Experience & Community Concierge Lead

Capstone Management Partners, LLC; Charlotte (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Capstone Management Partners, LLC seeks a Resident Services Manager to deliver outstanding resident service and manage community relations. You will handle calls, liaise with residents and vendors, and support leasing activities to ensure a thriving community.

The role requires 1–2 years of customer service in a residential setting, the ability to multitask in a fast-paced environment, and strong communication skills.

Qualifications

• 1–2 years of customer service or related experience in an environment with resident and community relations preferred.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Excellent verbal, written and computer skills.
• High energy and strong interpersonal skills with people in person and on the phone.
• Available to work evenings and weekends.
• Strong database management skills preferred.
• High School Diploma or equivalent.
• Experience with Cardinal leasing processes preferred.

Responsibilities

• Demonstrate a positive, professional, client-oriented attitude with residents, clients, and team members.
• Answer incoming calls professionally and route appropriately.
• Serve as liaison for Community Manager with residents, guarantors, and vendors.
• Ensure tenants live in a clean, safe, and well-maintained community.
• Work with residents to maintain positive tenant relations.
• Greet prospects, qualify needs, present the property, and close tours/sales.
• Process lease applications and communicate results to prospects.
• Oversee renewal campaigns and maintain renewal progress reports.
• Assist Leasing/Marketing team with planning resident events.
• Maintain accurate client records and update reports regularly.
• Maintain tour route for curb appeal and accessibility.
• Assist residents with day-to-day tasks through concierge program.
• Participate in Cardinal U training as required.

Skills

Customer service

Resident relations

Phone handling

Multitasking

Communication

Data entry

Education

High School Diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Capstone Management Partners, LLC seeks a Resident Services Manager to deliver outstanding resident service and manage community relations. You will handle calls, liaise with residents and vendors, and support leasing activities to ensure a thriving community.

The role requires 1–2 years of customer service in a residential setting, the ability to multitask in a fast-paced environment, and strong communication skills.