Resident Concierge: Welcoming Service & Community Host

Lefrak Organization; Miami (FL); On-site; USD 40,000 - 45,000; Full time

Job summary

Lefrak Organization seeks a dedicated Resident Concierge to welcome residents, guests, and visitors with a warm, professional demeanor. You will cultivate lasting positive impressions and support daily operations to ensure a well‑run community.

You will handle resident requests, coordinate with leasing and maintenance teams, document activities, help with events, and maintain a clean, safe property. Strong English and a professional appearance are essential.

Qualifications

• High School Diploma or GED; some college preferred.
• Must read, write and speak English.
• 3 years of experience in customer service, hospitality or hotel environment.
• FDNY certificates of fitness for operating boiler or sprinkler systems helpful.

Responsibilities

• Problem solving: efficiently find solutions for residents by submitting maintenance requests, loanable items, or communicating with leasing staff.
• Represent the Company professionally in appearance, attention to detail, cleanliness, customer service and safety.
• Document and record all work, deliveries, incidents etc. in writing with a shift-end report.
• Respond to emergencies as needed or directed by Management staff.
• Build resident rapport and assist with retention efforts.
• Assist in planning community events and the calendar as directed by Management.
• Maintain inventory levels of hospitality refreshments and/or coffee bar.
• Organize and maintain a clean package room; assist residents with packages and inquiries.
• Encourage residents/prospects to leave positive reviews in public forums.
• Play an active role in maintaining a well-groomed community.

Skills

Professional appearance

MS Office

Customer focus

Lifting up to 25 lbs

Interpersonal skills

Education

High School Diploma or GED

Some College preferred

Job description

Lefrak Organization seeks a dedicated Resident Concierge to welcome residents, guests, and visitors with a warm, professional demeanor. You will cultivate lasting positive impressions and support daily operations to ensure a well‑run community.

You will handle resident requests, coordinate with leasing and maintenance teams, document activities, help with events, and maintain a clean, safe property. Strong English and a professional appearance are essential.