Resident Concierge & Community Host

Lefrak Organization Inc.; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lefrak Organization Inc. seeks a Resident Concierge to greet residents, guests, and visitors, delivering warm, professional service and fostering a welcoming atmosphere at the community.

You will be the first point of contact and contribute to lasting, positive impressions of the property. You will handle tasks from maintenance requests to event planning, while maintaining smooth operations and a well-groomed environment.

Qualifications

• High School Graduate or G.E.D. – Some College preferred.
• Ability to read, write and speak English
• Must have 3 years’ experience in general customer service, hospitality or hotel environment
• FDNY certificates of fitness for operating a low-pressure boiler, residential sprinkler systems helpful

Responsibilities

• Problem Solving: Efficiently find solutions for residents and their needs by way of submitting maintenance requests, resident loanable items, or communication with the leasing staff.
• Represent the Company in a professional manner as reflected by personal appearance, attention to detail, jobsite cleanliness, customer service and safety.
• Document and record all work, deliveries, incidents, etc. in writing by way of a report at the end of shift.
• Respond to emergencies as needed or directed by Management staff.
• Build resident rapport and help with all retention efforts.
• Execute or help in planning of community events and calendar as directed by Management staff.
• Inventory Control: Be knowledgeable of inventory levels of hospitality refreshments and/or coffee bar.
• Efficiently organize and maintain a clean and neat package room.
• Assist residents with packages and inquiries as requested.
• Encourage residents and prospects to leave positive reviews in public forums.
• Playing an active role in the maintenance and upkeep of a well-groomed community.
• All other duties and responsibilities as assigned.

Skills

Customer service

Hospitality

English proficiency

Communication

Lifting 25 lbs

Education

High School Diploma or GED

Tools

MS Office

Property software

Job description

Lefrak Organization Inc. seeks a Resident Concierge to greet residents, guests, and visitors, delivering warm, professional service and fostering a welcoming atmosphere at the community.

You will be the first point of contact and contribute to lasting, positive impressions of the property. You will handle tasks from maintenance requests to event planning, while maintaining smooth operations and a well-groomed environment.